Shipping and Delivery

WHERE DOES POLEN SHIP TO?

Whether you are buying small items (accessories/apparel) or a board we have shipping covered for you in most European countries (islands included).

HOW MUCH IS SHIPPING?

It depends on 1) the size of the item(s) you've ordered and 2) where you are in Europe. Check the price table below for specific shipment pricing in your location.

 * From receipt of dispatch confirmation

* From receipt of dispatch confirmation

These tariffs apply to private customers only.

Pick-up at our store is free and it can be made within 2 working days for stock boards and 4-5 weeks for custom boards. Check store location HERE.

For orders above 5 boards please contact us at info@polensurf.com. 

HOW LONG DOES DELIVERY TAKE?

It depends on 1) the type of your order (stock or custom), 2) the size of the items on your order and 3) where you are in Europe.

Custom orders can take 2-5 weeks to be completed and dispatched.

Stock boards and other items in stock will be packed and dispatched within 2 working days.

Shipment takes place using direct mail services. We will do our best to have your order delivered promptly.

Check the timetable above for estimated delivery time in your location.

DOES SOMEONE NEED TO BE THERE WHEN MY ORDER IS DELIVERED?

Yes, a signature is required for delivery. If you won’t be home please provide an alternate delivery address such as a work address or friend/relative. If this is not possible, your order will be returned to us and reshipping will take place at your discretion. When using a work address, make sure you clearly include your name and that of the business.  

ARE WE ACCOUNTABLE FOR LATE DELIVERIES, MISSING ITEMS OR DAMAGED PRODUCTS?

No. All boards will be carefully wrapped in bubble wrap and boxed at a high standard of protection. We CANNOT be held accountable for damaged products during shipments, nor can we assume responsibility over lost items or packages arriving late. Although we take all the precautions possible, once your order is shipped it is out of our hands. Liability for delay, damage or loss then lies with the delivery company.

WE ENDEAVOUR TO MAKE SURE THAT ALL ITEMS LISTED ON OUR WEBSITE ARE CURRENTLY IN STOCK AND PRICING IS TRUE AND CORRECT. IN THE UNLIKELY EVENT THAT AN ITEM’S PRICE IS INCORRECT, AN ORDERED PRODUCT IS NOT AVAILABLE OR WE ARE SOMEHOW UNABLE TO FULFIL YOUR ORDER, WE WILL NOTIFY YOU WITHIN 2 WORKING DAYS TO ARRANGE A BACKORDER OR A FULL REFUND.

For any further information please contact us at info@polensurf.com.